Frequently Asked Questions

Everything you need to know about shopping with ALT ÜST.

What is the shipping timeframe for my order?

Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

How do I determine my correct size?

We provide a detailed size guide on every product page. Since ALT ÜST focuses on contemporary silhouettes, we recommend checking the specific measurements for 'Oversized' versus 'Slim Fit' items before purchasing.

What is your return and exchange policy?

We offer a 14-day return window for all unworn items with original tags attached. To initiate a return or exchange, please visit our returns portal and enter your order number.

Are your materials sustainably sourced?

At ALT ÜST, we prioritize quality and ethics. We use a mix of organic cotton, recycled polyester, and premium deadstock fabrics to minimize our environmental footprint while ensuring garment longevity.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my package after it ships?

Yes. Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.